Effective Date: 04-apr-2024
Thank you for choosing Character Craft Studios!
This Refund and Return Policy (“Policy”) outlines the conditions under which we offer refunds and returns for our custom comic book creation services.
1. Refundable Scenarios
We will offer a full refund in the following situations:
- Technical Issues: If you experience technical difficulties preventing you from downloading your completed custom comic book, we will resend the file via a different medium (e.g., email, download link, WhatsApp). If the resend attempt is unsuccessful after a reasonable effort, we will then issue a full refund.
- Order Errors: If there is a demonstrable error with your order (e.g., incorrect information included in the comic book due to our mistake), we will offer a free revision or may offer full refund.
2. Non-Refundable Scenarios
Please note: Due to the digital nature of our products, we generally do not offer refunds for:
- Customer Dissatisfaction with Creative Direction: We strive to deliver the best possible results in one go. However, if you are not satisfied with the creative direction of your custom comic book, we are happy to offer one revision free of charge. After the revision, refunds will not be available, but we may offer store credit at our discretion in cases of extreme customer dissatisfaction.
3. Store Credit
In rare instances of extreme customer dissatisfaction after the free revision, we may offer store credit for the value of your original purchase. This decision will be made on a case-by-case basis. Store credit can be used towards future purchases of any custom comic book creation service offered by Character Craft Studios.
4. Time Limits for Refunds
To request a refund for a qualifying scenario (technical issues or order errors), you must contact us within 5 hours of placing your order. We cannot guarantee refunds for requests received after this timeframe.
5. Return Policy
We do not accept returns of custom comic books. Since our products are digital downloads, once downloaded, they cannot be returned.
6. Digital Delivery
We will deliver your completed custom comic book to your email address or through a download link. We will resend the file if you experience download issues. Please allow up to 48 hours for order processing and delivery due to potential factors like weekends and holidays.
7. Payment Methods and Third-Party Policies
We process payments through PayPal. Please note that PayPal’s refund policies may also apply. We recommend familiarizing yourself with their policies for additional information.
8. Global Guidelines
We strive to adhere to relevant global refund and return policy guidelines, including consumer protection regulations in various jurisdictions.
9. Contact Us
If you have any questions regarding this Refund and Return Policy, please contact us at care@charactercraftstudios.com.