Character Craft Studios
Effective Date: 04-apr-2024
Introduction
Character Craft Studios (“we,” “us,” or “our”) respects the privacy of all users (“you” or “your”) of our services, regardless of location. This Privacy Policy outlines the types of information we collect, how we use it, your choices regarding your data, and our commitment to global privacy guidelines.
Information We Collect
We collect information from users through various channels:
- Information You Provide with Consent:
- Website Checkout: Name, billing address, payment information, email address.
- WhatsApp Business: Contact information, child’s information (photos, details) for custom comic book creation.
- User-Generated Content: Feedback, questions, or other information included in communications with us.
- Information Collected Automatically (Global Compliant Methods):
- Cookies and Tracking Technologies (with User Consent): We use cookies and similar technologies to collect information about your browsing behavior on our website. This may include IP address, device type, operating system, and website activity. Your consent is obtained through a clear cookie banner or similar mechanism complying with relevant regulations (e.g., GDPR cookie consent).
- Third-Party Analytics (Privacy-Focused Services): We may integrate with anonymized analytics services that prioritize user privacy. These services provide website traffic and user behavior data without identifying individual users.
Use of Collected Information
We use the information we collect for the following purposes, all aligned with user consent and legitimate business interests:
- Order Processing and Delivery: To process your custom comic book orders and deliver them effectively.
- Marketing Communications (Consent-Based): We only send marketing communications with your explicit consent. You can unsubscribe at any time.
- Website and Service Improvement: To analyze website traffic and user behavior to improve our services and user experience.
- Personalization: To personalize your experience on our website based on your browsing history (with consent).
- Customer Support: To respond to your inquiries and provide the best possible customer service.
Data Sharing and Disclosure
We may share your information with trusted third-party service providers who assist us in operating our business and delivering our services. These providers are contractually obligated to:
- Maintain the confidentiality and security of your information.
- Use your information only for the purposes authorized by us.
We may also disclose your information if required by law, to protect our rights, or in the interest of safety. However, we will strive to comply with all relevant data privacy regulations when such disclosures occur.
Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We also consider legal requirements and best practices for data retention periods. You can request deletion of your information at any time by contacting us at care@charactercraftstudios.com.
Security Measures
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure. We regularly review and update our security practices to adapt to evolving threats.
Global Privacy Compliance
We strive to comply with all applicable data privacy regulations, including but not limited to:
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
Children’s Privacy
We do not knowingly collect information from children under the age of 13 (or the relevant age in your jurisdiction). If you are a parent or guardian and believe your child has provided us with information, please contact us at care@charactercraftstudios.com. We will delete any such information upon verification.
Your Rights (Aligned with Global Guidelines)
You have certain rights regarding your information, which may vary depending on your location. These rights may include:
- Access: You have the right to access the information we hold about you.
- Correction: You have the right to request correction of inaccurate information.
- Deletion: You have the right to request deletion of your information.
- Objection: You have the right to object to the processing of your information.
- Restriction: You may have the right to restrict the processing of your information in certain situations.
- Portability: You may have the right to receive your information in a portable format (where applicable).
To exercise these rights, please contact us at care@charactercraftstudios.com.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.
Contact Us
If you have any questions about this Privacy Policy or your data privacy rights, please contact us at:
Character Craft Studios
care@charactercraftstudios.com